vs7897 Privacy Policy
— Your Data, Protected at Every Step

Welcome to vs7897. This Privacy Policy ("Policy") describes how vs7897 ("we", "us", "our", or "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "your", or "Player") who visit, register on, or use the vs7897 online casino and sports betting platform available at vs7897.app.

vs7897 is committed to safeguarding the privacy and personal information of all users. We process personal data only in accordance with applicable data protection principles, and we implement technical and organisational measures to ensure the security and confidentiality of all data entrusted to us by our players across Bangladesh — including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

This Policy should be read alongside the vs7897 Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and vs7897. If you have any questions about how we handle your data, please contact our support team at [email protected] before registering.

For the purposes of this Privacy Policy, vs7897 acts as the data controller in respect of all personal data collected from Players through the vs7897 Platform. As data controller, vs7897 determines the purposes and means by which personal data is processed.

All data processing activities carried out by vs7897 are subject to the principles of lawfulness, fairness, and transparency; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality; and accountability.

If you have any questions or concerns relating to vs7897's role as data controller, or if you wish to exercise any of your rights as a data subject, please contact us directly at [email protected] with the subject line "Data Privacy Request".

vs7897 collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include the following:

vs7897 collects personal data through the following means:

• Direct Collection: Data you provide when completing the registration form, submitting KYC documents, making a deposit or withdrawal, contacting our support team, or responding to any survey or promotion we run.
• Automated Technical Collection: Data collected automatically when you access the vs7897 Platform, including through cookies, web beacons, pixel tags, and server logs. This includes your IP address, browser fingerprint, device identifiers, and session activity. See Clause 8 (Cookies & Tracking) for full details.
• Payment Processors: When you deposit or withdraw funds using bKash, Nagad, Rocket, Upay, bank transfer, or cryptocurrency, the relevant payment processor may share transaction confirmation data with vs7897 to facilitate settlement of your account balance.
• Identity Verification Providers: If vs7897 uses a third-party KYC/AML service provider to verify your identity documents, that provider may share verification results with us. We do not receive your raw document scans directly from the provider in all cases — only verification outcomes and risk flags.
• Fraud Prevention Services: vs7897 may receive data from third-party fraud detection services that flag unusual account activity, suspicious login attempts, or known fraudulent patterns associated with your device or IP address.
• Publicly Available Sources: In limited circumstances related to AML obligations, vs7897 may cross-reference publicly available databases, sanctions lists, or politically exposed person (PEP) registers.

vs7897 uses the personal data we collect for the following specific purposes:

• Account Registration & Management: To create and maintain your vs7897 player account, authenticate your identity at login, and manage your account preferences and settings.
• Service Delivery: To process your bets, game rounds, deposits, and withdrawals; to credit winnings to your account; to settle promotions and bonus offers; and to provide access to the full range of vs7897 games and services.
• Identity & Age Verification (KYC): To verify that you are aged 18 or over and to confirm your identity and residential address in compliance with our responsible gaming and anti-money laundering obligations. This is a legal and operational requirement — accounts cannot be fully verified or withdrawals processed without completion of KYC.
• Anti-Money Laundering (AML) Compliance: To monitor transactions and account activity for patterns consistent with money laundering, fraud, or other financial crime. Where AML concerns arise, we are obligated to take appropriate action including account suspension and reporting to relevant authorities.
• Fraud Detection & Platform Security: To detect, investigate, and prevent unauthorised access, account takeover, bonus abuse, collusion, match-fixing, and other fraudulent or prohibited activities on the vs7897 Platform.
• Customer Support: To respond to your enquiries, complaints, and requests submitted via email or live support. Support communications may be recorded and retained for quality assurance and dispute resolution purposes.
• Responsible Gaming: To administer responsible gaming tools you have activated, including deposit limits, session controls, cooling-off periods, and self-exclusion. We also use your gaming behaviour data to identify players who may be displaying patterns associated with problem gambling and to reach out proactively where appropriate.
• Marketing & Promotions: To send you information about vs7897 promotions, bonuses, tournaments, and seasonal offers (such as Eid specials, Pohela Boishakh bonuses, or BPL cricket promotions) via email or on-platform notifications, where you have provided consent to receive such communications. You may opt out of marketing communications at any time by contacting [email protected].
• Platform Improvement & Analytics: To analyse usage patterns, game performance, and player journeys across the vs7897 Platform in order to improve the user experience, fix bugs, and develop new features. Analytics data is processed in aggregated or pseudonymised form wherever possible.
• Legal Compliance: To comply with applicable legal obligations, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.

vs7897 processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and vs7897 — i.e., to operate your account, process transactions, deliver games, and provide customer support. Without this processing, vs7897 cannot provide its services to you.
• Legal Obligation: Processing required to comply with applicable legal requirements, including anti-money laundering (AML) regulations, age verification obligations, and responses to lawful authority requests. vs7897 cannot waive these obligations regardless of a Player's preferences.
• Legitimate Interests: Processing conducted for the legitimate business interests of vs7897, including fraud prevention, platform security, responsible gaming monitoring, and analytics — where those interests are not overridden by your rights and interests. vs7897 applies a legitimate interests assessment before relying on this basis.
• Consent: Processing for which vs7897 relies on your freely given, specific, informed, and unambiguous consent — primarily for direct marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of processing prior to withdrawal.

vs7897 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data with third parties only in the following limited circumstances:

• Payment Processing Partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, Mastercard, and cryptocurrency network processors receive the minimum data necessary to process your deposit or withdrawal transaction. These processors operate under their own privacy policies and applicable financial regulations.
• KYC & AML Verification Providers: Third-party identity verification and AML screening services may receive your identity documents and personal details for the purpose of completing verification checks. These providers are bound by strict data processing agreements with vs7897.
• Game Software Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data necessary to deliver their game software. These providers do not receive your full identity data.
• Fraud Prevention Services: Specialist fraud detection and device fingerprinting providers may receive technical data (IP address, device ID, browser fingerprint) to assess fraud risk. They do not receive your financial or identity documents.
• Legal & Regulatory Authorities: vs7897 may be legally required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities upon receipt of a lawful order. vs7897 will notify you of any such disclosure where legally permitted to do so.
• Professional Advisers: Lawyers, auditors, and compliance consultants engaged by vs7897 may access personal data on a need-to-know basis, subject to professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of vs7897's assets, personal data held by vs7897 may be transferred to the acquiring entity. Players will be notified of any such transfer and their rights in relation to it.

vs7897 uses cookies and similar tracking technologies to enhance the functionality of the Platform, analyse usage patterns, and maintain session state. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They manage your login session, maintain your account state between pages, and ensure that security tokens function correctly. The Platform cannot operate without these cookies, and they cannot be disabled.
• Functional Cookies: These cookies remember your preferences, such as preferred language, display settings, and responsible gaming tool configurations. Disabling functional cookies may degrade your experience but will not prevent basic access to the Platform.
• Analytics Cookies: vs7897 uses analytics tools to collect aggregated data about how players navigate and use the Platform. This data is used solely to improve the Platform's performance and user experience. Analytics data is processed in pseudonymised form.
• Fraud Prevention & Security Cookies: These cookies and device fingerprinting technologies help vs7897 identify unusual or suspicious activity, detect bot traffic, and protect against account takeover attacks.

Most web browsers allow you to manage your cookie preferences through the browser settings menu. However, disabling strictly necessary cookies will prevent you from logging in or using core Platform features. Please note that vs7897 does not use third-party advertising or retargeting cookies to serve ads on external websites.

vs7897 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable legal obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of the Player's account being active on the vs7897 Platform, plus a minimum of 5 years following account closure, to fulfil AML and regulatory record-keeping obligations.
• KYC & Identity Documents: Retained for a minimum of 5 years from the date of the most recent transaction associated with the verified account, in accordance with standard AML record-keeping principles.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, to support audit, dispute resolution, and regulatory compliance purposes.
• Support Communications: Retained for a period of 3 years from the date of the last communication in a support thread, or until the resolution of any dispute arising from that communication, whichever is later.
• Marketing Consent Records: Retained for the duration of your active marketing consent, plus 2 years following withdrawal of consent, to demonstrate compliance with consent obligations.
• Technical & Log Data: Server logs and technical access data are retained for a rolling period of 12 months, after which they are automatically purged or anonymised.
• Self-Exclusion Records: Records of self-exclusion requests are retained indefinitely to prevent circumvention by re-registration. This retention is necessary for the protection of the Player and is considered a responsible gaming imperative.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

vs7897 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and vs7897 servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This ensures that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Password Security: Account passwords are never stored or transmitted in plain text. All passwords are processed using industry-standard cryptographic hashing algorithms with salt, ensuring that even in the event of a data breach, raw passwords cannot be recovered.
• Two-Factor Authentication (2FA): vs7897 offers two-factor authentication for all player accounts. We strongly encourage all players to enable 2FA to provide an additional layer of protection against unauthorised access.
• Access Controls: Access to personal data within vs7897's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to periodic access reviews.
• Infrastructure Security: vs7897 servers are hosted in secured data centre facilities with physical access controls, redundant power, and network-level intrusion detection systems.
• Data Breach Response: vs7897 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to Players, vs7897 will notify affected Players without undue delay and will take immediate steps to contain and remediate the breach.
• Regular Security Audits: vs7897 conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

As a data subject, you hold the following rights with respect to your personal data held by vs7897. To exercise any of these rights, contact us at [email protected] with the subject line "Data Privacy Request" and your registered account username:

• Right of Access: You have the right to request a copy of the personal data vs7897 holds about you, together with information about how it is processed. vs7897 will respond to access requests within 30 days of receipt.
• Right to Rectification: You have the right to request correction of any inaccurate personal data held by vs7897. Where data is inaccurate or incomplete, vs7897 will rectify it without undue delay upon verification of the correction.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; (c) you object to processing and there are no overriding legitimate grounds. Note that this right is subject to vs7897's legal retention obligations — data required to be retained under AML regulations cannot be deleted upon request during the mandatory retention period.
• Right to Restriction of Processing: You may request that vs7897 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or while an objection to processing is being assessed.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible and where processing is based on consent or contractual necessity.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on legitimate interests. vs7897 will cease processing unless it can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: If you believe that vs7897 has processed your personal data in breach of applicable data protection principles, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

vs7897 will respond to all data rights requests within 30 calendar days of receipt. Where a request is complex or where a large volume of requests is received, vs7897 may extend this period by a further 60 days, notifying you of the extension and the reasons for it within the initial 30-day period.

The vs7897 Platform is strictly intended for adults aged 18 years and above. vs7897 does not knowingly collect, process, or retain personal data from individuals under the age of 18.

If vs7897 discovers or has reason to believe that a registered account belongs to a person under 18 years of age, vs7897 will immediately suspend the account, void all associated bets and transactions, and take steps to delete the personal data of the minor from our systems, except where retention is required for fraud prevention or legal compliance purposes.

If you are a parent or guardian and believe that your child has registered an account on vs7897 without your knowledge, please contact us immediately at [email protected] with the subject line "Minor Account Report". We will investigate and act without undue delay.

The vs7897 Platform may contain links to third-party websites, services, or game software interfaces provided by our game studio partners. This Privacy Policy applies solely to the vs7897 Platform and does not extend to any third-party websites or services accessible via links from vs7897.

vs7897 is not responsible for the privacy practices, data processing activities, or content of third-party websites. When you navigate to a third-party website — including a game provider's standalone interface — you do so subject to that third party's own privacy policy and terms of service. We encourage you to review the privacy policies of any third-party service you interact with.

vs7897 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or Platform functionality. When material changes are made, we will notify registered Players by email and/or by displaying a prominent notice on the Platform before the changes take effect.

The effective date of the current version of this Privacy Policy is displayed at the top of this page. Continued use of the vs7897 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should cease using the Platform and may request account closure in accordance with the vs7897 Terms & Conditions.

We encourage you to review this Privacy Policy periodically to remain informed of how vs7897 collects and uses your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by vs7897, please contact our data privacy team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Use "Data Privacy Request" for data rights requests, or "Minor Account Report" for child safety concerns
• Support Hours: Available 24 hours a day, 7 days a week, in English
• Response Time: Acknowledgement within 24 hours; substantive response to data rights requests within 30 calendar days

For concerns related to responsible gaming or self-exclusion, please visit our Responsible Gaming page or include "Responsible Gaming" in your email subject line to ensure your query is routed to the appropriate team immediately.